Honest Pricing Promise

The quoted price is the price you can expect to pay.

Tideframe Studio does not add hidden service charges or surprise fees.

If your project changes, any additional costs will always be discussed and approved before they are added.

Selective 8K Capture

• Up to 10 cumulative minutes: $100
• Up to 20 cumulative minutes: $200
• Up to 30 cumulative minutes: $300

Required: 2 TB Customer Delivery Media — $379, shown as a separate item.

Selective capture is not uninterrupted 8K recording. Tideframe chooses suitable settings for heat, storage, battery, recording limits, and production needs; remaining footage is commonly captured in 4K or another suitable format. Longer work requires a custom production review. Multi-terabyte original footage is delivered on Customer Delivery Media, not through the online portal.

Policies and payments

Please provide at least 24 hours’ notice when possible. Each project includes three complimentary customer-requested reschedules; later requests may require a disclosed $25 fee. Weather and Tideframe-requested changes do not count.

If Tideframe must cancel, the client may choose a complimentary reschedule or request a full refund through WooCommerce review. If outside circumstances interrupt a started session, Tideframe may arrange one linked completion session at no additional coverage charge.

Tideframe may optionally provide a Courtesy Adjustment; it creates no future entitlement. Cash or an externally completed card-terminal payment may be recorded without storing card details. Invoices and receipts are available in Your Tideframe Project.

Service area and appointment location

Can I reserve a session outside the standard service area?

Yes. Enter the session location during checkout. Tideframe will review travel availability and any applicable travel cost; if the location cannot be served, the payment will be fully refunded after owner review.

Can I use a PO Box or mailing ZIP?

A PO Box is not a shoot destination. Provide the actual location when known, or mark the address as undecided.

How much time is reserved between appointments?

Ninety minutes before and after each appointment are reserved for travel and preparation.

Can I change the location?

Yes, online until two hours before the appointment. Last-minute changes require contacting Tideframe.

Must my email be verified before payment?

Verification is strongly recommended. Payment does not verify an email address, and a paid booking may require manual phone or optional Messenger contact confirmation.

Cancellation and deposit review

A 20% deposit is required to financially confirm an approved appointment. A cancellation made at least 24 hours before the scheduled appointment is eligible for a refund of the deposit. A replacement appointment requires a new deposit.

Cancellations made with less than 24 hours’ notice are reviewed individually by Tideframe Studio.

Deposits associated with a no-show are held pending contact and review. Tideframe Studio may approve a refund, reschedule, or another arrangement after communicating with the client.

The remaining balance may be paid early after the appointment deposit is received and is due no later than the start of the scheduled session, before coverage begins.

Customer Delivery Media returns

Eligible Customer Delivery Media may be returned for a refund equal to 95% of its original media price after Tideframe Studio confirms the serial number and verifies that the device is complete and functional. The client is responsible for return postage. Returns must be arranged with Tideframe Studio in advance.

Local return is by arrangement only. Do not leave equipment unattended. Contact Tideframe Studio through your project to arrange a return; no private residential address is published.

A returned SSD is inspected, securely erased, reformatted, and health-verified outside WordPress before reuse. Defective devices follow a separate manual warranty and defect review.

Phase 4H customer policies

Is my deposit refundable if I cancel at least 24 hours before the session?

It is eligible for a deposit refund after administrator review. Refund processing remains through WooCommerce or the original payment method.

Does a replacement appointment require another deposit?

Yes, after the original deposit is refunded.

What happens if I cancel with less than 24 hours’ notice?

The cancellation is reviewed individually.

What happens if I do not attend?

The deposit is held pending contact and review; no extra penalty is automatic.

Can I pay the remaining balance early?

Yes, after the deposit is received. Online payment remains unavailable during local development.

Will I receive a receipt for cash or card-reader payment?

An authorized recorded offline payment receives a Tideframe receipt reference. Card credentials are never stored.

Can I return Customer Delivery Media, and how much is refunded?

An eligible arranged return may receive 95% of its original media price after serial confirmation and passed inspection.

Who pays return postage?

The client pays return postage. Local return is by arrangement only; never leave equipment unattended.

What happens before a returned SSD is reused?

It must pass inspection, secure erasure, reformat, and health verification outside WordPress.

What if the SSD is defective?

It enters a separate manual defect and manufacturer-warranty review.

Payment operations

A verified 20% deposit financially confirms an approved appointment. The remaining balance may be paid early and is due no later than session start before coverage begins. Approved online, cash, or external card-terminal payments are recorded through WooCommerce; Tideframe does not store card details.

Refund eligibility or approval does not mean funds have already been returned. Late cancellations and no-shows receive individual review, weather rescheduling remains free, and a Tideframe cancellation allows a complimentary reschedule or approved full-refund workflow.

Tideframe Studio does not add hidden fees. Changed scope or cost is discussed before approval, and a Courtesy Adjustment may reduce pricing. A dispute, reversal, refund, or discrepancy may pause delivery while reviewed. Contact Tideframe Studio for payment support.

Email and refund questions

Inquiry and appointment-request acknowledgements confirm receipt only. A refund request receives manual review, approval does not mean money has moved, and completion is shown only after WooCommerce and the payment provider confirm it. Refunds are not automatic. Contact [email protected] if an expected message does not arrive.

Email and account questions

How will I know Tideframe received my inquiry?

A validated inquiry receives an acknowledgement. It is not a booking confirmation.

Does an appointment-request email mean I am booked?

No. A request must be reviewed, and an appointment is financially confirmed after a verified deposit.

What if an email does not arrive?

Check spam or junk, then contact [email protected].

Does Tideframe send marketing email?

No. These messages are transactional and project-specific.

Are payment links active?

Yes. Eligible sessions can proceed through Tideframe’s protected cart and PayPal deposit checkout.

Are refunds automatic?

No. Refunds require review and authoritative WooCommerce/provider confirmation.

Instant-booking questions

Can I book without speaking to anyone?

Eligible fixed-price packages can use the account-based scheduling flow, but confirmation requires a verified deposit after payment access is separately activated.

Do I need an account?

Only for Book Instantly. Custom inquiries do not require one.

Why is my selected time temporarily held?

A 15-minute server-authoritative hold helps prevent simultaneous selection. It is not confirmation.

What location information is required?

City, ZIP, location type, venue/general location, and an address decision. Locations outside the configured standard area move to custom review.

How much time is left between appointments?

Instant availability reserves 90 minutes before and after coverage for travel and preparation.

What happens if payment is delayed?

The slot may require manual verification; Tideframe will not silently double-book.

Can I request custom work?

Yes, without creating an account.

Are finished images delivered electronically?

Ordinary finished work is intended for Your Tideframe Project when downloads launch. Physical SSD media applies only when selected or required.