Tideframe Studio
FAQ
Owner and legal review required before public launch. These answers describe the current draft service structure and are not final legal advice.
How many photographs will I receive?
All usable final images from booked coverage are professionally selected, color-corrected, edited, and delivered through Your Tideframe Project when delivery functionality launches. Exact counts are not guaranteed. Typical estimates are approximately 25–60 for 30 minutes, 50–120 for one hour, and 100–250 for two hours. These are typical estimates only; not guaranteed. Events vary.
Do I receive every photograph taken?
No. The final gallery includes photographs meeting the studio’s technical and creative standards, not every shutter actuation, duplicate, test exposure, or unusable frame.
What are Original Camera Files and Convenience Copies?
Original Camera Files may include NEF, camera-created JPEG or HEIF, MOV, MP4, N-RAW, or another identified professional format. Convenience copies are created for easier viewing and compatibility. They do not replace the original camera files and are not part of the final professionally edited gallery.
What is Customer Delivery Media?
Tideframe uses formatted, labeled, organized, and verified portable SSDs. Public tiers are 512 GB, 1 TB, and 2 TB. Final capacity recommendations depend on the project.
Is video delivered in 4K or 1080p?
Finished video may be delivered up to 4K where specified. 1080p is suitable for social and web delivery and may be used by preference or for budget-focused deliverables.
Is 8K or Professional RAW available?
Selective 8K Production and Professional RAW Video Production are custom-quoted and require project-specific testing, storage, editing, and delivery decisions. No fixed minute allowance is promised.
What does Hybrid Coverage mean?
One operator alternates between still photography and video. Some moments will be photographed and some filmed; one operator cannot capture every moment in both formats simultaneously. A second operator may be recommended separately.
What happens if it rains?
If weather makes the scheduled session impossible or unsuitable, Tideframe will reschedule jointly with the client at no additional coverage charge, whenever reasonably possible.
Does submitting an inquiry reserve a date?
No. An inquiry does not reserve a date, create a booking, or require payment.
How long does editing take?
Finished photography is approximately 14 days and finished video approximately 30 days. These are estimates affected by project complexity, hardware, client delays, venue restrictions, emergencies, and force majeure.
Can businesses use images commercially?
Usage rights depend on the agreed project terms. Final copyright and commercial licensing language requires owner and legal review.
Honest Pricing Promise
The quoted price is the price you can expect to pay.
Tideframe Studio does not add hidden service charges or surprise fees.
If your project changes, any additional costs will always be discussed and approved before they are added.
Selective 8K Capture
- Up to 10 cumulative minutes: $100
- Up to 20 cumulative minutes: $200
- Up to 30 cumulative minutes: $300
Required: 2 TB Customer Delivery Media — $379, shown as a separate item.
Selective capture is not uninterrupted 8K recording. Tideframe chooses suitable settings for heat, storage, battery, recording limits, and production needs; remaining footage is commonly captured in 4K or another suitable format. Longer work requires a custom production review. Multi-terabyte original footage is delivered on Customer Delivery Media, not through the online portal.
Policies and payments
Please provide at least 24 hours’ notice when possible. Each project includes three complimentary customer-requested reschedules; later requests may require a disclosed $25 fee. Weather and Tideframe-requested changes do not count.
If Tideframe must cancel, the client may choose a complimentary reschedule or request a full refund through WooCommerce review. If outside circumstances interrupt a started session, Tideframe may arrange one linked completion session at no additional coverage charge.
Tideframe may optionally provide a Courtesy Adjustment; it creates no future entitlement. Cash or an externally completed card-terminal payment may be recorded without storing card details. Invoices and receipts are available in Your Tideframe Project.
Cancellation and deposit review
A 20% deposit is required to financially confirm an approved appointment. A cancellation made at least 24 hours before the scheduled appointment is eligible for a refund of the deposit. A replacement appointment requires a new deposit.
Cancellations made with less than 24 hours’ notice are reviewed individually by Tideframe Studio.
Deposits associated with a no-show are held pending contact and review. Tideframe Studio may approve a refund, reschedule, or another arrangement after communicating with the client.
The remaining balance may be paid early after the appointment deposit is received and is due no later than the start of the scheduled session, before coverage begins.
Customer Delivery Media returns
Eligible Customer Delivery Media may be returned for a refund equal to 95% of its original media price after Tideframe Studio confirms the serial number and verifies that the device is complete and functional. The client is responsible for return postage. Returns must be arranged with Tideframe Studio in advance.
Local return is by arrangement only. Do not leave equipment unattended. Contact Tideframe Studio through your project to arrange a return; no private residential address is published.
A returned SSD is inspected, securely erased, reformatted, and health-verified outside WordPress before reuse. Defective devices follow a separate manual warranty and defect review.
Phase 4H customer policies
Is my deposit refundable if I cancel at least 24 hours before the session?
It is eligible for a deposit refund after administrator review. Refund processing remains through WooCommerce or the original payment method.
Does a replacement appointment require another deposit?
Yes, after the original deposit is refunded.
What happens if I cancel with less than 24 hours’ notice?
The cancellation is reviewed individually.
What happens if I do not attend?
The deposit is held pending contact and review; no extra penalty is automatic.
Can I pay the remaining balance early?
Yes, after the deposit is received. Online payment remains unavailable during local development.
Will I receive a receipt for cash or card-reader payment?
An authorized recorded offline payment receives a Tideframe receipt reference. Card credentials are never stored.
Can I return Customer Delivery Media, and how much is refunded?
An eligible arranged return may receive 95% of its original media price after serial confirmation and passed inspection.
Who pays return postage?
The client pays return postage. Local return is by arrangement only; never leave equipment unattended.
What happens before a returned SSD is reused?
It must pass inspection, secure erasure, reformat, and health verification outside WordPress.
What if the SSD is defective?
It enters a separate manual defect and manufacturer-warranty review.
Payment operations
A verified 20% deposit financially confirms an approved appointment. The remaining balance may be paid early and is due no later than session start before coverage begins. Approved online, cash, or external card-terminal payments are recorded through WooCommerce; Tideframe does not store card details.
Refund eligibility or approval does not mean funds have already been returned. Late cancellations and no-shows receive individual review, weather rescheduling remains free, and a Tideframe cancellation allows a complimentary reschedule or approved full-refund workflow.
Tideframe Studio does not add hidden fees. Changed scope or cost is discussed before approval, and a Courtesy Adjustment may reduce pricing. A dispute, reversal, refund, or discrepancy may pause delivery while reviewed. Contact Tideframe Studio for payment support.